GUEST INFORMATION  FOR BW THURROCK HOTEL


Accommodation

All accommodation must be prepaid, we will take payment from the card linked to the booking, or you can call us on 01708 860222 to make payment over the phone.

All invoices will be emailed on checkout, please ensure we have your correct email address.

Bar, Restaurant & Room Service

Please be advised due to covid -19 there is limited service for the restaurant and bar. Please check with reception for opening hours & availability.  

Snacks and Beverages are also available from the vending machine 24hours a day and is located on the Ground floor.

Bottle mineral water

Bottled mineral water can be purchased from the vending machine 24 hours a day. The vending machine is located near the entrance to the restaurant.

Breakfast        
Breakfast is a grab and go service, collect from reception 07:00am to 09:00am.

Please order before or on arrival to the hotel.

Car Parking

Car parking at the hotel is £3 per day/night charge. Guests who book via Best Western or direct with the hotel get FREE car parking. Please do not leave any valuables on show in your car. The hotel will not accept any responsibility for loss or damage to or from cars that are in the hotel car park

 

Check In/Check Out

Check out time is 11:00am. Check in time is usually 14:00pm. If you require a late checkout, please ask at reception to see if it can be arranged. A charge of £20 will apply for stays until 1pm.

 

Credit & Debit Cards

We accept Visa, Mastercard & American Express.

Electrical Fans
These are available upon request from reception.         

Electrical Socket & Adapters
Executive rooms have power saving slots for lighting which do not affect the sockets. Adapters can be hired free of charge from the reception desk.

Emergency Fire
Please read the notice in your bedroom to familiarise yourself with our emergency procedures.

Emergency Medical

Please dial 9-999 for the emergency ambulance services.

The hotel address is: The Thurrock Hotel, Ship Lane, Aveley RM19 1YN

The NHS helpline can be called on 111 from mobile phones or please ask reception to call the helpline & transfer it to your room.

We have first aiders on site and the staff can provide details for doctors & dentists. Please contact reception who will be able to help in any emergency. 

Express Checkout Available

We will charge the card you provided and Email you an invoice.

Free High-Speed Internet Access
Search for and connect to the Thurrockfreewifi network. The Password to connect is Thurrock1.

A wire connection is also available in the lobby seating area, opposite the restaurant.

If you require assistance with HSIA please contact reception.

 

Guest Satisfaction
Guest satisfaction is a priority for The Thurrock Hotel. If you experience any issues during your stay, please ask to speak to the Duty Manager who will do their best to resolve the matter.

Ice
Ice can be requested from reception.

Iron & Ironing Boards

An iron and ironing board can be found in your wardrobe.

Lobby Computer
Under the covid -19 advise this has been removed.

Luggage Assistance & Storage
Under the covid -19 advise this service has been removed.

Meeting & Function Rooms
We have eight conference and meeting rooms with a capacity of between 2 -200 people.  If you would like to view the facilities or check availability, please call reception.

Normal & Additional Services
If you require extra towels, pillows, linen, cots, or hospitality tray items please contact reception, this is available free of charge 24 hours a day.

Places of Interest

Tilbury Fort, Lakeside Shopping Centre, Bluewater Shopping Centre, Southend-on-Sea and much more. Please ask at reception if you require any further details.

Reception Desk          
Reception is contactable 24 hours a day and can be contacted by dialing 07394517179 .

Telephone

In room phones have been removed for your safety, reducing the contact points in a room, please call 07394517179 for reception.

Toiletries & Facecloths          
A small selection of toiletries are available at reception, these include razors, shaving cream, toothbrush and toothpaste, comb, sewing kit, shower cap and face cloths These are available free of charge 24 hours a day. Sanitary items are available from a vending machine in the disabled toilets.

Television & Radio
All televisions have free view channels and radio stations programmed. Please press the TV guide button for a list of channels.

Vending Machine

Drinks and snacks are available from the vending machine on the ground floor.